Customer Centricity at the Core: creating advocates for your business
Marbyn and Gez will share their insights and practical examples on how to keep customer centricity at the core so that your customers will in turn become advocates for your business.
1. Focus on customer needs
2. Embed service disciplines
3. Create distinctive moments
"Gez is an Author and has been a Motivational Speaker since he was 18 years of age. He is also a HBDI Practitioner, Master Coach in Life & Leadership, Certified Professional (DISC, Emotional Intelligence & Motivators), Certified Scrum Master. Gez has spoken internationally and been featured in various media platforms. For the past decade, Gez has worked with market leading corporate companies in and around Australia. He has a strong background in Sales, Marketing, Communications, Client & Customer Services, Project Management and the IT Industry. He has partnered with world renowned organisations such as Vodafone, Macquarie Bank, Commonwealth Bank of Australia, Zurich and Suncorp. His focus is to serve and bring greater value by making a difference and creating a transformation in people, teams and organisations."