Customer Centricity at the Core: creating advocates for your business
Marbyn and Gez will share their insights and practical examples on how to keep customer centricity at the core so that your customers will in turn become advocates for your business.
1. Focus on customer needs
2. Embed service disciplines
3. Create distinctive moments
ABOUT MARBYN "Marbyn brings a real zeal to equip entrepreneurs with practical strategies to transform their Leadership, Customer Relationship Building and Teamwork skills. Underpinning this are his professional qualifications in Business & Leadership coupled with 19 years experience with leading global and Australian financial services organisations, where he has gained a broad and deep skill set having worked on cross-cultural Asia-Pacific project teams, and also led a team to achieve high Customer Advocacy (measured through Net Promoter Scores).
Driven by a mission to make a positive contribution to the community, Marbyn has shared his insights through speaking engagements to organisations such as Western Sydney University, Thrive International and Arise Business Network, and he is an Advisory Board member for Growth Gen (GG) business community."